Tasker Maggie is a dynamo when it comes to scoping a Cleaning task! Her first tip: fully scoping the task at hand. Once hired, Maggie thanks her Clients for hiring her then asks them to complete a short questionnaire that she has saved on her phone. A Cleaning task could be anywhere from 30 minutes to 5 hours of work, so scoping it up front is the best way to set yourself up for success.
Maggie’s Cleaning Questionnaire:
1. When was your last professional cleaning?
2. Any smoking, pets, or mold?
3. Any problem areas?
4. Flooring: Carpet or hardwood/tile?
5. Will the interior of the oven or refrigerator need to be cleaned?
6. Do you have a vacuum, broom, or mop?
7. What are the highest priorities for this task?
8. Do you have any special cleaning products that you will leave out for me to use?
9. Will you be present during the task? If not, will you be available via this chat?
10. How will I gain entry into your home to complete the task?
Maggie also recommends shooting a quick message to your Client 24 hours before the task is set to begin to “remind your Client of the task, especially if they booked it more than several days in advance.”
These scoping questions are essential to understand the length of a task and learn what supplies to bring. You can also ask new Clients to send photos of their space so you can get a better sense of the task. Clients may have preferences in:
- Specific products they’d prefer to be used.
- Priority on what rooms needs to be cleaned and areas to focus on.
Have you thought of other scoping questions you’d add to the above list? Create your own “checklist” and use it each time you scope a Cleaning task with a Client. It will save you time AND help you better understand the scope of the Cleaning task at hand! If there’s a question you always make sure to ask your Clients, share it in the comments below!
i like the questions about pets, smoke, and mold, in addition to the fridge, stove, and specific products.
I didn’t see a question about the size of the home, whether there were multiple levels, when the house was built/renovated.
Smart! And I’m sure the more you know prior to going could save time and more money. Organized cleaning, I like it!
What about laundry? Is doing their laundry something that is expected?
Hi Kat – Some Clients might appreciate laundry getting done, and others might not! It’s always good practice to ask your Clients about specifics over the chat thread. Thanks for your question!
I’ve created my profile and am still a bit confused on how I match with someone. Any advice?
Great question! Now that your profile is complete, you can appear in Client search results. To make sure that you’re getting as many requests as possible, you’ll just want to update your availability regularly and check that your work area is set up! Once a Client selects you, you’ll be sent a notification and have access to a chat thread in your app where you can discuss the details of the task with them. Once you’ve scoped the task and you both agree on the date and time, you can add the task to your schedule. Remember: The more availability you have, the more likely it is you’ll be seen by a Client who is looking for some help!