Back in our school days, we dreaded tests—who wants to hunched over books studying when you can be outside playing sports, painting, spending time with friends, or really anything else? But at TaskRabbit HQ, testing is a vital part of our business, so we want to share with you some of what we’ve been testing to improve your experience. We think it’s pretty cool.
Why do we run tests?
Tests allow us to determine how successful a particular feature will be at achieving results that improve the network and the experience of Clients and Taskers within it. By testing potential features before fully rolling them out, we can make sure that they’re worth the time and effort it takes to build them. If they are—great. If not, then we can focus our time and energy on things that will be more impactful to our community.
How do we run tests?
Most often, we run A/B tests, which means that a fraction of our network sees a new feature while others do not. Sometimes, we choose to test (or not test) in certain cities. Each test is time-bound. By using this method, we can easily see if there is a positive, negative, or neutral impact on those who see the feature compared to those who don’t. If the test is positive, we’ll roll out that feature to 100% of the TaskRabbit network. If not, then we won’t.
What kinds of tests have we run recently?
We’re always trying to improve your experience, which means we’re constantly testing! One notable example from the past few weeks was a test around showing Clients the different times that Taskers have schedule Availability, so that they can hire the Tasker they want for the time s/he is available. During this test, a fraction of Clients were able to choose Taskers from a three-day window rather than from a single date. Another fraction maintained the old format of choosing a single date.
The test scenario won. By showing more Tasker profiles thanks to the larger window of potential Tasker Availability, Clients were able to choose Taskers who better fit their needs, which led to more task invitations being completed. It was a win-win for the whole community!
We’re always looking for Tasker feedback on potential features and programs. Keep an eye on your email to get involved!