Today, we’re diving into Reliability Rate, which is the measure of how many tasks you have accepted + completed + invoiced. Just as with your Acceptance Rate and Response Rate, your Reliability Rate is measured at any given point over the last 30 days on a rolling basis.
Why is Reliability Rate important?
It’s important to understand that by accepting a task, you are committing to your Client that you will complete it. By the time you accept a task, you should already have scoped the task parameters via chat with the Client. So completion should be easy! And because Clients are relying on you to get a task done, it matters if you don’t deliver on that commitment.
Here are some reasons why it pays to strive for a 100% Reliability Rate:
- Clients often give negative reviews to Taskers who fail to complete a task.
- Low ratings reduce the chances of your profile showing up in Client Recommendation lists.
- Accepting a task but not completing it degrades the performance of the TaskRabbit platform, which impacts Clients’ willingness to book future tasks and thereby reduces the number of jobs available on the site for everyone.
What are the top reasons that Taskers might have low Reliability Rates?
The reasons given by Taskers as to why their Reliability Rates are lower than they’d like them to be are rather consistent. But the good news is that they’re all fixable!
- Scheduling conflicts. Remember to update your schedule when something last-minute pops up!
- Leaving Availability on. Pause your account when you’re unable to respond to task invitations due to being on a task, driving, or tied up with something else.
- Travel distance. Make sure to adjust your Work Area map to reflect areas you’re willing to travel to in response to a task invitation.
What should I do if I’m not able to complete tasks I’ve accepted?
If you find that you’re not able to complete a task due to skill, tool, or time constraints, it’s best to take the following steps:
- Build buffers into your schedule to avoid having tasks accidentally overlap. If you’re unable to make it to a task, communicate with your Client as quickly as possible to attempt to reschedule and/or give the Client an opportunity to book another Tasker. (Be aware, however, that cancellation could negatively affect your business metrics).
- Be sure to scope the task fully before scheduling it. Ask for any necessary photos, descriptions, or item numbers ahead of time so that when you arrive, you know exactly what tools you’ll need and what you’re expected to do.
- If a task you have accepted does not align with your skills, adjust your Categories and Quick Pitches for future Clients to better reflect your level of experience.
Remember: This is your business, and its success depends on Clients having a great experience. If a Client puts time into chatting with you and booking a task, they have also made a commitment to hiring you. This is something you can take pride in! By doing everything possible to keep your Reliability Rate at 100%, you’ll show Clients that you care about your business and that you’re the right Tasker for this job—and others!