Acceptance Rate—What is it?

Acceptance Rate is a percentage of the number of task invitations you’ve accepted in the last 30 days out of the total number that you’ve received. Your Business Metrics reflect tasks from the most recent 30 days up until yesterday. This area updates daily at midnight.

We recommend staying above a 75% Acceptance Rate at any given time. Since you have the flexibility to control your schedule, map, and skills, this is an attainable goal to have!

Taskers with higher Acceptance Rates receive more tasks and make more money. Reasons why Taskers might have a lower Acceptance Rate include:

  • Forgetting to update their schedules when their availability changes.
  • Setting their maps too wide.
  • Forgetting to pause their accounts when not wanting to task.
  • Opting into categories they aren’t qualified for.

How does my Acceptance Rate affect Clients?

When you fail to accept a task Clients have to start their search all over again. Offering Clients a smooth experience when hiring a Tasker creates positive experiences and brings Clients back to the Platform. What should I do if I can’t accept a task invitation that I’ve received?

If you can’t accept a task because of a schedule conflict, try rescheduling with the Client in the chat thread. Usually, you’ll be able to find another time that suits you both and you can reschedule in the app.

If you can’t accept a task because of a skill or tool mismatch, politely let the Client know and cancel the task as soon as possible. If your Acceptance Rate is negatively affected don’t fret—your metrics update on a rolling basis so you always have the opportunity to improve them. Keeping an up-to-date, accurate schedule will help you maintain a high Acceptance Rate, which could mean more tasks coming your way!

15 Thoughts

  1. It would be so, very very helpful…. if the app did not allow clients to attempt direct hires during times that overlap already scheduled tasks. It would also be GREAT, if instead of elites having to spend inordinate amounts of time disputing acceptance rate metrics, TR would pre determine which non accepted direct hire attempts are ACTUALLY due to us not meeting the criteria.

  2. This doesn’t address the glaring hole in how task rabbit tracks acceptance rate. I have had mutual pleasure client select me and then in less than an hour decide to cancel the job. I was hit as not accepting the job when I never had the chance to. Also had a costumer select me for a job then immediately starting messaging me to move the job to a different day ( one I had no availability on) when I said I could do that day they agreed to original time they had requested but they then canceled the job before it was supposed to start. This not only hit my acceptance rate it also left me with that time slot unusable.

    In the four months I have been a Tasker the fact that I have no way to control or even influence this rating is the biggest frustration whit this whole process.

    1. Thank you for sharing your thoughts. If you have same day availability turned on, you have 1 hour to respond to that invitation. If the invitation is for a future date but it comes in before 8 pm, then you have until 9 pm to respond. Sometimes, task invitations arrive in that tight 8-9pm which does indeed leave you little time to respond. In these cases, please reach out to Support so that we can take a look. This holds true whenever you feel that you are being unfairly impacted by a cancellation. In the case of the Client who booked you at a certain time but then wanted to move it a different time, that is not your fault and you should not be impacted. We make mistakes but please contact Support so that we can make it right.

  3. How about if a customer requested two different tasks and uses the lower rate for both tasks? Then cancels and my acceptance rating goes lower. Must I explain the two different rates before acceptance?

    1. Ray, great question. We’d like to look into these tasks and their metric impacts to provide the most accurate insight. When you have a moment, please visit the Support section of the app to contact our Support team, or you can click the green “Help” button on the website.

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