Ever wondered how to receive great Client reviews? Reviews are an essential part of what makes Clients select one Tasker over another for a particular task. We collected tips and recommendations from some of our Taskers with the highest reviews, who have a wealth of knowledge on how to provide outstanding customer service!
Give yourself a time buffer: “I always leave an hour gap between tasks. I’ll leave an hour of travel time during rush hour and a half hour for normal traffic times, and build in 30 minutes on top of that in case the task runs over.” – Angelo H.
When a Client isn’t home: Be even more thorough than normal: “I ask more questions via chat and make sure that I get all the details before they leave.” – Cheryl D.
Be prepared and communicate with your Client: “I bring lots of water, some food, Band-Aids and a phone charger. I notify the Client before the task starts that I will need a short break for lunch, and discuss how we should approach the task considering working around the break.” – Brian B.
“If the task is a delivery, I confirm being at the pickup location at the scheduled time is okay for them, and not that they need the item delivered by that time.” – Mariam T.
“I make sure I communicate effectively and get it done. Always going above and beyond expectations.” – Chloe L.
Ask questions: “I’m respectful of the Client’s home, belongings and wishes. I do more “asking” than “telling”, explaining briefly how I will accomplish the task they requested me for.” – Ron L.
At the end of a task: “If a Client expresses interest in hiring me again, I explain the “Ongoing” task feature to them and ask if I can keep the task open. Since we can’t communicate with past Clients any other way, I have found this is a great way to generate repeat Clients, as it allows me to remind them of their wishes to hire me again.” – Chloe L.
“I double check my math on the invoice. I make sure any expenses have been documented in the chat thread and sent to the Client and the hours I put in match the Client’s expected hours worked” – Mike G.
Utilize the custom closing message: “In my closing statement I mention that if they enjoyed my work and have the time I would appreciate a review.” – Sam R.
Interested in learning more customer service tips from some of our most highly rated Taskers? Check out the full Customer Service Tips lesson in your Tasker Learning Library.